Katherine recently interviewed our keynote speaker, Mr. Louie Gravance, is the author of Service Is A Superpower and “the guy that can make the Disney service concepts actually work outside of Disney.” When we selected our keynote speaker, we wanted someone who had directly experienced the senior care journey, as well as bring in outside thinking to an industry that has experienced devastating loss, extreme negative news, and yet is filled with extraordinary people who see an opportunity to create a new future for the way we age. In this short video, I asked Louie How do you fit into that? What would you say to people who are already overworked, don’t have enough time in their day, and are on “people time” rather than “clock time”? What do you want to leave our audience with after your presentation at Collaboration In Aging?